United Way


The California Mortgage Relief Program is providing financial assistance to get caught up on past-due mortgages or property taxes to help homeowners who have a mortgage, a reverse mortgage, or who are mortgage-free. Using $1 billion in federal funds, the grants help homeowners who have had a financial hardship during the COVID-19 pandemic. Assistance provided through this program is not a loan and does not need to be paid back.

How to Apply

If you think you might be eligible for the program, book an eligibility screening phone appointment. This over-the-phone appointment will only take 20 minutes!

If you are eligible, book an Application Assistance Appointment.

If you need assistance with booking an appointment, please contact our Outreach-Navigator Coordinator, Kassandra Cady at 661-276-1461.

Frequently Asked Questions


What information does an applicant need to provide?

A sample list of documents to gather before completing the application includes:

  • Mortgage statement
  • Bank statements
  • Utility bill
  • Income documentation (i.e. paystubs, tax returns, or unemployment document)

Depending on their unique circumstances, some applicants will have to provide different kinds of information as well.

How long will it take to review my application?

Due to the widespread impact of the pandemic, we anticipate a high volume of applications. Completed applications with all required documentation may take several weeks from the date of application submission until a qualified applicant receives the approved funding. The California Mortgage Relief Program is committed to helping homeowners as quickly as possible.

Is there a deadline to apply?

Funds will be deployed from the program until they are all allocated, with an end date of December 2023. While there is no strict deadline for application, applying as soon as possible allows your review process to begin more quickly, which in turn means you will likely receive funds sooner if your application is approved.

Once my application is approved, how long will it take to receive financial assistance?

Once an application is approved, the California Mortgage Relief Program will work closely with the loan servicers to process payments quickly. We are committed to helping homeowners as quickly as possible.

My application was denied. Is there an appeals process? Can I re-apply?

If your application for mortgage or reverse mortgage assistance was denied, you may be qualified to submit an appeal. Please contact our Outreach-Navigator Coordinator, Kassandra Cady at 661-276-1461, Kassandra.C@uwkern.org or Outreach Coordinator & Grant Writer, Jailene Cortes at 661-834-2734, jailene.c@uwkern.org to see if you are qualified.

You may also reapply for the program by submitting a new application. To submit a new application, please book an Application Assistance Appointment.


Program FAQ's


For More Information

Kassandra Cady, Outreach-Navigator Coordinator

Jailene Cortes, Outreach Coordinator & Grant Writer

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